To create the best Vision for your Agency you must think at a level higher than daily operations.
To facilitate this it is helpful to think of your role while building the vision as that of the Company director.
It is the role of the Company Director to deliver an acceptable result to the company shareholders .
This is a responsibility that is subtly, but importantly, different from an Agency Principal who is charged with the daily running of the business in a legal manner as profitably as possible.
The MOST POWERFUL way to create the vision is to involve those who will make it a reality. This is a process where your team's involvement is invaluable. You can do it by yourself or you could use these prompts to run a workshop for your team so they have input to the vision.
PLEASE WRITE YOUR ANSWERS IN SENTENCES
Define exactly what business you are in
This is a very straightforward question to start the ball rolling.
The answer is probably as simple as
[Agency Name] is in the service of Residential Real Estate.
If you work with Commercial add that as well.
Your business may further include have diversified components such as mortgage broking or business sales.
List the Services your Agency offers:
Listing, Selling
Property Management
Commercial Sales
Commercial Leasing
Commercial Property Management
Others
Keep the answer to this question really simple and remember the Chinese saying: "Chase two rabbits - catch none"
"We list, sell and manage residential real estate."
What problems do you solve for your customers and what value do you deliver to them?
Why does your Agency Exist?
Clarify its purpose.
We enable our customers to....
Sell faster for more
Get better returns from their investment properties
Reduce the apprehension and stress of selling a property
The benefits for our customers are....
Get clarity around their next steps in life
Afford a better future because they used us
Market to a wider audience because of out Home Marketing System (HMS)
We enable our customers to....
Sell faster for more
Get better returns from their investment properties
Reduce the apprehension and stress of selling a property
The benefits for our customers are....
Get clarity around their next steps in life
Afford a better future because they used us
Market to a wider audience because of out Home Marketing System (HMS)
What target market / geographical area are these services offered to?
We work with [type of customer]:
Property owners, buyers
Investors and tenants
And the areas you can service
Who have property dealings in the [geographical area] or Suburb 1, Suburb 2 and Suburb 3 core area]
List the core values that your Agency embraces (Max 5)
These are your vital and timeless guiding Principles
An easy way to compile this list is to think of 3 people who - if you could clone them would lead your company to market domination then list the characteristics of each of these people, and select the most relevant and important attributes you want to adopt as your core values
The core values our Agency embraces are: [your selection]
Here are some examples
Does the right thing
Is committed
Produces excellence
Strives for perfection and doent stop
Wins
Honesty and integrity
Compassion
Enthusiastic, tenacious, energetic, competitive
Encourages ability and creativity
Is accountable
Puts the customer above all else
Works hard
Interested in continuous self improvement
Exhibits respect
Has imagination and can do attitude
Isn't cynical
Understands the value of reputation
Is fun
Is fair
Highlight what sets your Agency apart from others in the industry?
Why will customers flock to you and be raving advocates - The things that make you different and better than the others?
Beware of "Motherhood statements" ie. Define "Professional" - is it that your team all wear a tie?
Do you have a "Proven Process" ie Our 8 step process to get results or our "Home Marketing Success Formula" - if you don't have one of these maybe you should think about creating one
How big and complex do you want to be? What do you want to be renowned for?
Key qualities or achievements: Highlight the key qualities, accomplishments, or aspirations that you want your real estate agency to be known for. This could include being a trusted advisor, a market leader, a provider of exceptional experiences, or a contributor to community development.
What is your WOW Factor?
What surprizes and delights your customers?
What will make your business the place you and others love to be a part of and motivate you and your team?
What is the "Special Sauce?"
"Take time to figure this out - don't be boring
This tool is not complete until you answer this with something that makes your heart skip with the feeling of" Hell yes - That's it!!
We drive every deal and every minute like a Formula 1 race. The whole team is committed to the goal and every effort counts towards the outcome, which is why our results and our journey are spectacular!
An Example of a crafted Vision Statement:
Sample Real Estate exists to sell and manage property in the Sydney area in a way that gets maximum return for the property owner because of the way we use carefully thought out processes and all the leading technology.
We have people who think better and act with their customers in mind that builds trust and referral business. This becomes an upward spiral for the agency and our clients.
We approach our work with a serious mindset while embracing a fun and fulfilling journey, understanding that the process is as important as the destination.
This ethos attracts the industry's finest talent, enabling us to deliver inspiring results for them and those who entrust us with their real estate needs
Examples of ways you can display your Vision Statement:
There are other ways as well
You can Frame the Statement for display in your office
It could be displayed on a TV and then the format can be regularly changed to keep it fresh
Put it on your website and in your Styleguide