We are a Business Consulting Practice based in Sydney. We commenced in 1997 and have specialised in building Business Operating Systems that generate more profits with less stress through smooth operation and applying a great deal of thinking to improving operational methods.
We have worked with over 140 businesses in over 40 industries. We have had extensive involvement in the Real Estate industry since our commencement. We have presented at national Real Estate conferences, worked in offices , developed expansion strategies and implemented them, run workshops, developed procedures, mentored staff in all real estate roles – from the principal and across all departments, assisted with acquisitions and mergers and everything else associated with building a successful Australasian agency.
Over the past few years we have noticed that there is a vast array of real estate training but little in the way of systemised approaches for principals and business owners.
So we set about compiling all we had learned and creating a “System for Principals”. This is not training. It is more like having access to an online business consultant dedicated to helping you build your Real Estate Agency business into an Ultimate Agency.
Key Team Members
A background in a variety of professions has given Wayne the wide skillset required to design and build businesses for clients. Past roles in accounting for Price Waterhouse, advertising for a number of Multi-national Ad Agencies, running a Strata Management business and now over 18 years running a Business Consulting Practice gives a wealth of experience. Just as important is an enthusiastic attitude that supports business owners to have fun while building highly successful businesses.
Steven is a Customer Experience Executive, Entrepreneur and Business Management Consultant, assessor and contributor to the Customer Service Institute of Australia and fellow of the Australian Institute of Management.
With extensive experience in business management gained in property, health, financial services, construction, software and other service businesses both large and smallover the past 20 years, Steven offers hissales and marketing, operational management and customer experience skills through his consulting.
Steven is passionate about improving customer outcomes through alignment with strategic business goals
Steven has been an Australian Service Excellence Awards winner in the categories, Best Customer Charter – National 2014, Best Small Business – National 2011 and Best Small Business – NSW 2011, 2013. His commitment to customer experience excellence led to his appointment to the judging panel from 2014 and his appointment as an assessor and consultant to the International Customer Service Standard in 2015.
By addressing the challenge of sustainable profit growth in three different industries Justin has a wealth of experience to assist Principals achieve their goals. He has achieved superior commercial success working for diverse businesses such as Telstra, WesTrac (Caterpillar dealer) and Rockend (Property Management Software). Justin’s multidisciplinary skill set includes – P&L commercial management, strategic planning, sales management, marketing, employee engagement, productivity improvement and process re-engineering.
Expertise in a staggering selection of disciplines sets Catherine apart. She has become an integral part of the team and handles all the “behind the scenes” management that makes any business work. Always happy and keen to assist it is wonderful to have Catherine working with us for our clients.